Yes, we provide training to ensure that you are fully knowledgeable on how to use and operate your security system.
Clear answers about security systems
Helpful information about quotations, installation, monitoring and support from STAR-TEC Security & Electric.
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Planning your security project
What areas does STAR-TEC service?
We service Wollongong, the Illawarra, Sydney, the Southern Highlands, Nowra and surrounding areas. Contact us with your suburb and project details so we can confirm availability.
Do you provide on-site assessments and quotations?
Yes. An on-site assessment helps us understand the property, likely security risks, cabling routes and the way you want to use the system. We can then recommend suitable options and provide a clear quotation.
Can you upgrade an existing security system?
In many cases, yes. We can inspect existing cameras, alarms, cabling and recorders to determine what can be retained and what should be replaced. Compatibility and condition will influence the best approach.
Do you work on both homes and commercial properties?
Yes. We deliver security solutions for houses, businesses, retail sites, commercial buildings, strata properties and construction sites.
Can I view my CCTV cameras remotely?
Compatible systems can be configured for secure remote viewing through a smartphone, tablet or computer. We will explain the available features and provide a system handover after installation.
What is 24/7 alarm monitoring?
A monitored alarm can send signals to a monitoring centre when an alarm event occurs. The response process is agreed when the service is set up and may include contacting nominated people or arranging an appropriate response.
How long does installation take?
Timing depends on the property, system size, access and cabling requirements. We will discuss the expected schedule before work starts and coordinate installation to minimise disruption.
Will you show me how to use the system?
Yes. We test the system and provide a practical handover so you understand everyday operation, including relevant apps, user codes and basic system checks.
Do security systems require maintenance?
Regular checks help confirm cameras, recording, detectors, batteries and communications continue to operate correctly. The appropriate maintenance schedule depends on the system and site conditions.
Is STAR-TEC licensed?
STAR-TEC Security & Electric operates under NSW Security Master Licence 000106187. ABN 18 646 738 347.
Still have a question?
Tell us about your property and what you would like the system to achieve.
